Mystery Bag

Returns Policy

You may return most new, unopened items within 10 days of delivery for store credit.

You should expect to receive your store credit within two weeks of giving your package to the return shipper, however, in many cases you will receive more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit once we've received and processed the returned item.

Please note, we'll pay the return shipping costs and offer a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).

Shipping

We currently ship Domestic to US only.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.